At Stronic Media, we are committed to ensuring client satisfaction and delivering quality services. In the rare event of unforeseen circumstances, we strive to provide refunds where applicable. However, as each project is tailored to specific requirements, full refunds may not always be feasible. Our refund rate is less than1%, reflecting our dedication to delivering on our commitments. When refunds are not possible, we work towards offering alternative solutions or compensation that aligns with mutual interests.
Clients are encouraged to clearly communicate their expectations and project requirements during the initial stages to minimize any potential discrepancies. Refund requests will be considered on a case-by-case basis, and any decision will factor in the progress and resources already utilized. Please note that cancellations initiated by the client after substantial work has commenced may result in partial refunds only.
We value our clients and aim to resolve any concerns amicably and fairly. If you wish to discuss refund or cancellation matters, please reach out to our support team with the necessary details. This policy may be updated from time to time, and we recommend reviewing it periodically to understand the latest terms.